The responses to all emergency situations in the community are funneled through the Security Department. These situations include traffic accidents, shareholder/resident complaints, resident lock-outs, and responses to Paramedic and CARE calls. The security department does their best to make sure residents are always safe and secure and that emergency responders are able to easily access units. The department is also responsible for providing decals for autos, RVs, carts, and bicycles.The most visible function of this department is staffing the entrances to the community. The least visible, but by no means less important, function is developing, testing and maintaining a disaster preparedness plan for the community.
Vehicle registration is done at the Main Gate security office. All resident's automobiles must be registered and have a decal applied to the windshield, which then allows entrance through both the Main Gate and St. Andrews Gate. Resident's cars without decals must enter through the 'Without Passes' lane at the Main Gate and will be stopped for proof of residence.
When registering vehicles, a current driver's license and registration are required. Decals are applied every day, weather permitting, from 8:00am to 4:30pm.
The Main Gate is open 24 hours a day. The St. Andrews Gate and North Gate are open from 6:00am to 9:00pm.
Four passes per membership certificate are delivered annually with the GRF payment coupons.
Passes for new residents and passes for guests are issued (for a nominal fee) only by written request of residents. Residents may request passes Monday through Friday, 9:00am to 12:00pm and 1:00pm to 4:00pm at the Stock Transfer office in the Administration Building.
Residents should not issue guest passes to household employees or to persons doing business in our community. Caregiver passes are issued at the Stock Transfer office in the Administration building. Services Passes are available to Contractors only after the contractor submits the correct type and amount of insurance as required by the Physical Property department. For more information, contact Physical Property at (562) 431-6586, extension 352.
Residents should call the Main Gate Security Office when expecting a visitor or vendor who does not have a pass. This will assist Security in processing and will minimize delays. Unexpected visitors are screened by the gate officer by a telephone call to the resident's apartment before authorizing admission.The Security department is on the clock 24 hours a day, 7 days a week.Department Line: (562) 594-4754